PRIVACY

PRIVACY

Last updated: January 12 2024

At Matched Pty Ltd, safeguarding your personal information matters. This policy outlines how we protect the privacy of the information you share with us. 

We comply with various privacy laws, including:

  • the Privacy Act 1988 (Cth) and the Australian Privacy Principles (in Australia);

  • the New Zealand Privacy Act 2020 and the Information Privacy Principles (in New Zealand);

  • the General Data Protection Regulation 2016/679 (in the European Union or European Economic Area (EU));

  • the General Data Protection Regulation (EU) 2016/679 (UK GDPR) and the Data Protection Act 2018 (DPA 2018) (together, the GDPR) (in the United Kingdom (UK)); and

  • Other countries, like the United States, which we have taken appropriate safeguards to ensure that your personal information will remain protected in accordance with this Privacy Policy and applicable data protection laws.

Information We Collect

Personal Information: is information or an opinion, whether true or not and whether recorded in a material form or not, about an individual who is identified or reasonably identifiable. The kinds of personal information that we collect from you include your identity, contact, financial, transaction, technical, and usage details, among others. 

Sensitive Information: We also may collect your sensitive information. Sensitive information is a sub-set of personal information that is given a higher level of protection. The kinds of sensitive information that we collect from you include like racial or ethnic origin, religious beliefs, and sexual orientation.

How We Collect Information

We collect your data directly from you, through forms, our websites, or when you interact with us. Additionally, we might get information from third parties or public sources.

Why We Collect, Use, and Disclose Information

We collect, use, and share your personal information for various reasons, including:

  • helping you access our software;

  • checking your suitability as a client;

  • managing our interactions with you;

  • responding to your inquiries;

  • handling administrative tasks;

  • improving our services;

  • sending you relevant info;

  • running promotions;

  • evaluating job applications;

  • meeting legal requirements; and 

  • handling sensitive info with care and for specific needs. sensitive information is handled with your consent and for specific purposes, such as providing the services, ensuring safety, and meeting legal mandates.

Disclosure to Third Parties

We share personal information with third parties when it's necessary for our business, with your consent, or as allowed by law. This includes sharing with employees, service providers, advisors, legal authorities, and in business transitions. We only disclose sensitive information with your consent or as permitted by law, sharing it with similar entities and authorities.

Google Analytics

We've activated Google Analytics Advertising Features, using various cookies to collect Technical and Usage Data. You can opt-out of these features through browser add-ons or settings on mobile devices. For details on Google's data use on third-party sites, refer to their website here.

Overseas Disclosure

Your personal information may be transferred to, and processed in, countries other than the country in which you are a resident. These countries may have data protection laws that are different to the laws of your country (and, in some cases, may not be as protective).

Specifically, Matched may transfer personal information to the United States and other countries in which we do business. Matched may also subcontract certain activities and share your personal information with third parties located outside of Australia (which is where we are headquartered).

The countries in which these organisations are located will vary, but, in the course of our business operations, we generally disclose personal information to organisations located in Australia, or the United States. Such transfers are made in order to provide the Matched Services and carry out the activities specified in this Privacy Policy.

Your Rights and Control

  • Your Choice: Providing personal information is voluntary, but not doing so may impact our business interaction.

  • Information from Third Parties: We protect third-party provided information as per this Privacy Policy.

  • Restrict and Unsubscribe: You can opt-out of communications/marketing via provided facilities or by contacting us.

  • Access: You can request access to your information, and we'll strive to provide it or explain any legal restrictions.

  • Correction: If your information needs updating or correction, inform us, and we'll rectify it where feasible.

  • Complaints: Contact us to lodge a complaint; we'll investigate and respond. Unsatisfied? Contact the relevant privacy authority.

Storage and Security

We prioritize the security of collected personal information with strict measures like physical and electronic safeguards. Despite our commitment, we can't ensure absolute security for data transmitted over the internet—transmission occurs at your own risk.

Cookies

We sometimes use cookies on our website to store preferences and recognize you on return visits. These cookies allow third-party advertisements on your social and online feeds as part of retargeting efforts. If you provide personal info to our site, it might link to stored cookie data.

You can block cookies via your browser settings, but doing so, including essential cookies, may limit website access. Here are the types of cookies we use:

  • Strictly necessary cookies: Essential for our online services to operate.

  • Analytical/performance cookies: Help us understand how users navigate our site.

  • Functionality cookies: Customize content and remember your preferences.

  • Targeting and advertising cookies: Tailor website content and ads based on your interests. We may share this info with third parties.

  • Social media cookies: Used when interacting with our content via social media buttons or links, recording your actions.

You can find out more about the individual cookies that we use, their category and the purposes for use below:

  • Cookie: Currency

    • Category: Functionality

    • Purpose: Stores the currency used for the online Services ([insert currency])

  • Cookie: Language

    • Category: Functionality

    • Purpose: Stores the language used for the online Services ([insert languages])

  • Cookie: PHPSESSIONID

    • Category: Analytical/Performance

    • Purpose: Contains a unique ID to support functions (e.g., last viewed pages) for improved user experience

  • Cookie: newsbcsub

    • Category: Functionality

    • Purpose: Stored after user completes/closes Register Pop Up, preventing re-appearing for 7 days

  • Cookie: TLSCookiesEU

    • Category: Strictly Necessary

    • Purpose: Tracks user's acceptance of online Services using cookies, preventing popup display in that session

  • Cookies: _ga / _gid / _gat

    • Category: Analytical/Performance

    • Purpose: Used by Google Analytics to track customer traffic, aiding in understanding website usage

  • Cookie: Social media advertising

    • Category: Targeting and advertising cookies

    • Purpose: Used by Meta to better focus our advertising efforts and share content with you on our channels

We might update this Cookie Policy by posting changes on our website. Please check regularly for updates.

Links to Other Websites

We aren't responsible for the privacy practices of external websites linked on our platform.

Amendments to Policy

We may update this policy from time to time, and it's advisable to check for the latest version on our website.

Contact Information

If you have any questions or concerns about this policy, please reach out to our Privacy Officer at:

Matched Pty Ltd (ABN 74 668 599 700)

Email: hello@matched.community

Appendix 1: Extra Rights for EU & UK

If you're in the EU or UK, the GDPR grants you extra rights concerning your personal information. This appendix outlines these rights and how we handle your data. For more details, carefully review the Privacy Policy and this Appendix. Questions? Contact us using the details in the Privacy Policy.

What personal information is relevant?

This covers the personal information mentioned in the Privacy Policy, including Sensitive Information, known as 'special categories of data' under the GDPR.

Purposes and legal bases for processing

We only collect and process your personal information based on legal grounds outlined in applicable laws. In the table below, we detail how we plan to use your data and the legal bases for doing so. The legal grounds used for processing your information include the following: 

  • To enable you to access and use our software, including to provide you with a login

    • Type of Data: Identity Data, Contact Data

    • Legal Basis for processing: Performance of a contract with you

  • To assess whether to take you on as a new client, including performing various checks.

    • Type of Data: Identity Data, Contact Data, Background Verification Data

  • Legal Basis for processing: Performance of a contract with you; To comply with a legal obligation; Public interest; Legitimate interests: Ensuring legal compliance and preventing unlawful activities

  • To do business with you, assess applications, and manage appointments.

  • Type of Data: Identity Data; Contact Data

  • Legal Basis for processing: Performance of a contract with you.

  • To contact and communicate about our business and support requests.

    • Type of Data: Identity Data; Contact Data; Profile Data

    • Legal Basis for processing: Performance of a contract with you

  • To communicate regarding inquiries made via the website.

    • Type of Data: Identity Data; Contact Data

    • Legal Basis for processing: Legitimate interests to enhance client experience

  • For internal record keeping, administrative, and billing purposes.

    • Type of Data: Identity Data; Contact Data; Financial Data; Transaction Data

    • Legal Basis for processing: Performance of a contract with you

  • To comply with a legal obligation

    • Legitimate interests: Debt recovery and administrative notifications

  • For analytics, market research, and business development.

    • Type of Data: Profile Data; Technical and Usage Data

    • Legal Basis for processing: Legitimate interests in website relevance and business development

  • For advertising and marketing purposes

    • Type of Data: Identity Data; Contact Data; Technical and Usage Data; Profile Data; Marketing and Communications Data

    • Legal Basis for processing: Legitimate interests for business development

  • To run promotions, competitions, and offer additional benefits.

    • Type of Data: Identity Data; Contact Data; Profile Data; Interaction Data; Marketing and Communications Data

    • Legal Basis for processing: Facilitating engagement and business growth

  • Consideration of employment applications.

    • Type of Data: Identity Data; Contact Data; Professional Data

    • Legal Basis for processing: Legitimate interests for employment consideration

  • To comply with legal obligations or as required/authorized by law.

    • Legal Basis for processing: To comply with a legal obligation

If you've consented to data use, you can change your mind, but this won't affect prior processing. You can object to data use based on legitimate interest, but this might impact our relationship.

Data Transfers

When we transfer your data abroad, we prioritize its protection. This involves:

  • Sending data only to countries meeting data protection standards; and 

  • Using standard contractual clauses in agreements with overseas third parties to ensure data security.

Data Retention

We keep your personal data only as long as needed for the reasons we collected it. Factors like the data's type, amount, and sensitivity, along with potential risks and legal requirements, help us determine how long we retain it.

Extra Rights for EU/UK Individuals:

You can ask for details about your personal information and how we use it (a "data subject request"). Under data protection laws, you may also correct or delete your data, limit how we use it, object to automated decision-making, prevent unauthorized transfers to third parties, and in some cases, have your data transferred to you or another organization. If you're unhappy with how we handle your data, you can complain to the Data Protection Authority where you reside. But we'd prefer the chance to address your concerns first, so please reach out to us using the contact details below.

For any questions or notices, please contact us on hello@matched.community.

By using Matched, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and sharing of your information as described here and in our Terms & Conditions.